Licensing

How do I manually activate a license ?

How do I manually activate a license in the new Software Potential UI? It appears the Manual Activation option is no longer available in the revised portal UI.

Posted on: 02 Mar 2017Link to this question as #FAQ150

How to transfer/deactivate a Node Locked license and activate it on another machine.

Our customer had our licensed application installed on a machine that has failed. They wish to install the licensed application on a replacement machine. How can we transfer the Node Locked (Machine Locked) license to the replacement machine without consuming another activation?

Posted on: 15 Aug 2014Link to this question as #FAQ149

How to lock a license to a single machine?

I want to ensure that a license once activated on a given machine cannot be activated or reactivated on any other machine, even if there are multiple activations allowed on the license. How do I do this?

Posted on: 08 Dec 2011Link to this question as #FAQ140

Invoices reconciliation against activations report

I would like to reconcile our records against InishTech invoices. Can I run a report that shows a list of all activationsfor a given period?

Posted on: 22 Feb 2011Link to this question as #FAQ128

New version of the same product

We can only have one product on our SLPOnlineaccount. What happens when we release a new version of the product?

Posted on: 06 Jan 2011Link to this question as #FAQ124

Upgrade from Evaluation to production license

If after 30 day evaluation license a client wants to buyour product, we need to provide them with a production license. How can this be done without them having to uninstall and reinstall the product (and not tolose work they have completed)? Also, how can we subsequently upgrade the customer to add...

Posted on: 06 Jan 2011Link to this question as #FAQ123

Software Potential Activation Service Endpoints?

Can you tell me what hostnames and ports are used by Software Potential service foractivation? We need to know for customers who need to openup their firewall/web filter to allow activation request be made.

Posted on: 30 Mar 2010Link to this question as #FAQ117

How to manually activate a license?

What are the steps in manually activating a license? What do I have to do as the software vendor and what does my customer have to do?

Posted on: 03 Mar 2010Link to this question as #FAQ114

Licenses for Internal and Beta Testing

How should we generate licenses for internal or Beta testing before releasing our product, such that we do NOT get charged for activations on these licenses?

Posted on: 24 Feb 2010Link to this question as #FAQ111

Multi User License

We want to create a multiuser license for our product e.g. where up to three users can activate the product from the same activation key. What is the best solution to create licenses for our customers?

Posted on: 04 Feb 2010Link to this question as #FAQ110

How do I access SLPS Log Files?

I am interested in troubleshooting techniques when a user has issues with license activation. Are there tools, log files or something I can work with that will help to narrow down the problem?

Posted on: 21 Dec 2009Link to this question as #FAQ107

Template Licenses in SLP Online Version 3

In Version 3 I understand Template License functionality has been replaced with the introduction of the SKU concept. What are the implications for existing Template Licenses that I have previously created in Version 2 of SLP Online Service?

Posted on: 17 Oct 2009Link to this question as #FAQ101

Automation of Demo/Trial Licenses

How can I automate as much as possible the issuing of non-commercial licenses for a demo version of my software?

Posted on: 14 Oct 2009Link to this question as #FAQ97

Licensing updates vs bug fixes/upgrades?

What happens if I distribute license keys with my software and then I update/change my software code? Does the license still activate the software or must I issue new license keys? Must I follow specific steps to update software?

Posted on: 13 Oct 2009Link to this question as #FAQ93

Capturing user information in license

I have one client who has 67 users of the product (they have 67 plants). When I add a new license, how can I differentiate between the plants? Each plant has a contact person....but I'd like to be able to get a report by company name for all the plants. So if I look at the add license screen, is there...

Posted on: 06 Oct 2009Link to this question as #FAQ70

Domain binding

Can you tell me if there is a way to bind a license to a domain. In other words, can I issue a license file (i.e. resident license) to a customer that they can use on any machine, but it will only work if on a specified domain?

Posted on: 06 Oct 2009Link to this question as #FAQ69

Phone activation

Does SLP provide an option for licensing over the phone (for customers who don’t have an internet connection)?

Posted on: 06 Oct 2009Link to this question as #FAQ68

Controlling multiple activation of my application with SLPS

Is it possible to license an application to a particular computer (i.e., so that once the application is installed it only works on that one computer) using InishTech SLP Services? Are there otherways to control how many times a user can install the application?

Posted on: 06 Oct 2009Link to this question as #FAQ67

Automated activation

I'm assuming that the licensing and activation processes can be automated. Once alicense is issued, I'd like to have the user activation automated.

Posted on: 06 Oct 2009Link to this question as #FAQ66

Free/trial licenses

How to protect a widely distributed, free version?

Posted on: 06 Oct 2009Link to this question as #FAQ65

Support licensing

Is there a way within SLPS to track Support on a license level?

Posted on: 06 Oct 2009Link to this question as #FAQ63

Fields in Licensing API

Is it possible to enter a customer name when generating a license using the web services APIs? If so, what other fields can be populated with this API?

Posted on: 06 Oct 2009Link to this question as #FAQ62

Licensing APIs when product purchased through website

Is it possible to have SLP auto-generate a license when a product is purchased on our website if we could alert it through an API (would we need Professional version for this)?

Posted on: 06 Oct 2009Link to this question as #FAQ61

Licensing APIs dynamically

If we have our own portal with customers/accounts/CRM functionality and we’d like to create licenses dynamically, will the Online Professional Services provide some sort of class that implements ILicenseManagementWS.IssueLicenseByTemplate()?

Posted on: 06 Oct 2009Link to this question as #FAQ60

Changing Product Name

I would like to change the name and version of the product: Edit does not allow name / version changes. So I clicked delete, then added a new product. However, the old product is still there, and I have one less available product. When will the old product be deleted?

Posted on: 06 Oct 2009Link to this question as #FAQ59

Expiry duration

I set Expire Days when creating the license, but when it was activated, an Expire Date was set. I didn’t set Expire Date, why was Expire Date set?

Posted on: 06 Oct 2009Link to this question as #FAQ58

Automated License Creation

Do I have to create and issue licenses manually or is there some way of automating this process?

Posted on: 06 Oct 2009Link to this question as #FAQ57

Limit to the number of activations per license

Is there a limit to the number of activations per license?

Posted on: 06 Oct 2009Link to this question as #FAQ56

Machine/Hardware binding

Is it possible to bind a license key to a machine or hardware ID? I was testing an application with Locking set to Machine on the license and I was able to activate one computer using an activation key and then activate a second computer with the same key without any trouble. Should that be possible? For...

Posted on: 06 Oct 2009Link to this question as #FAQ55

Product version updates

What's the best way to implement licensing given that multiple updates to the product version may occur during the lifetime of a license? Do we need to check for a valid license on every version of our product? I have a situation where we are upgrading our product from version 1.0 to version 1.1. We've...

Posted on: 06 Oct 2009Link to this question as #FAQ54

Including a license key with the product

Let's say I have a triallicense template ready for my software product. Whena user downloads and installs my software I want them tobe informed that they must "unlock" the program before beginning the trial. How do I go about generating a request for this? I have seen examplesofhow torequest...

Posted on: 06 Oct 2009Link to this question as #FAQ53

Application licensing

I'm designing a standalone application which is running in a PC. How to protect the application to make it accessible by only the user who is purchasing? I mean, the application will not run if they install on another PC.

Posted on: 06 Oct 2009Link to this question as #FAQ52

Licensing of remote applications in Windows 2008

Windows Server 2008 provides a feature called "Remote Application". Using this feature, a user can remotely access a program that is installed on the server, even if the application is not installed on the user's machine. How does licensing work in this case. i.e does the admin need to get...

Posted on: 06 Oct 2009Link to this question as #FAQ51

Resident License best practices

What are your thoughts on best practice when using Resident Licenses?

Posted on: 06 Oct 2009Link to this question as #FAQ50

Offline trial activations and the usage period

I provided a trial license for one of my potential customers, valid for 30 days. As it doesn't have internet connection, we performed an offline activation. What happens if my customer saves the .bin file and tries to activate the product again on the same PC after the software expires. Will it be re-activated?...

Posted on: 06 Oct 2009Link to this question as #FAQ49

Gathering statistics feature

What's the effect of "Statics Gathering" feature?

Posted on: 06 Oct 2009Link to this question as #FAQ48

Re-using unused licenses

If I issue a license to a client but he doesn´t purchase or activate the product, do I have to issue a new license for my next customer or can I reuse this activation code?

Posted on: 06 Oct 2009Link to this question as #FAQ47

Machine locking on multiple machines

I have a license with machine locking set. If the license is machine locked why is it that can I activatemy product on several machinewiththe same Activation Key?

Posted on: 06 Oct 2009Link to this question as #FAQ46

Machine locking question

With the machine locked license, if themachine's hardware changes sufficiently,will the applicationstop recognizing the system as the one on which it was initially installed andwhat willthe customersee? Will they get a message to tell them what has happened (that the machine's hardware has been altered),...

Posted on: 06 Oct 2009Link to this question as #FAQ45

Demo keys

Can I create a 14 day demo key and give the same key to everybody I want to demo my app?

Posted on: 06 Oct 2009Link to this question as #FAQ44

Subscription/Renewable licensing renewals

If I create a new license, checking the Renewable option and setting the Expiration Days to 30, will the license will renew automatically every 30 days without any knowledge/interaction of the user? If the user fails to pay their subscription, I would not want to allow the renewal, how do I do this?...

Posted on: 06 Oct 2009Link to this question as #FAQ42

Non-commercial vs Commercial Licenses

Are there any limitations for Non-commercial Licenses? What are the differences between Non-commercial and Commercial Licenses?

Posted on: 06 Oct 2009Link to this question as #FAQ41

Subscription model supported

I would like to be on a subscription basis, so the user is charged every month or every year, which is a very basic and common business model.

Posted on: 06 Oct 2009Link to this question as #FAQ40