FAQ

Welcome to our Support FAQ section. Here you will find comprehensive answers to frequently asked user support questions on a broad range of issues relating to the SLPS products.

Answers are provided by our product and support teams and this section is regularly updated to keep you informed.

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Top 5 Recently Updated

  • Manual Activation Code Snippets

    How do I enable Manual Activation in my application using Software Potential ?

  • How to manually activate a license?

    What are the steps in manually activating a license? What do I have to do as the software vendor and what does my customer have to do?

  • How to transfer/deactivate a Node Locked license and activate it on another machine.

    Our customer had our licensed application installed on a machine that has failed. They wish to install the licensed application on a replacement machine. How can we transfer the Node Locked (Machine Locked) license to the replacement machine without consuming another activation?

  • Deactivate a License?

    Using my "current" licensing software, users have the option to "deactivate" a machine bound license such that they can install it on another computer (copying the existing license would not work due to machine ID/fingerprint changes). When they deactivate the license (through the...

  • How do I find the Permutation ID and Permutation Short Code?

    What is the Permutation ID and PermutationShort Code that is mentioned in the technical documentation e.g. in KB articles on installation? Where do I find them and how do I use them?

Top 5 Recently Added