Welcome to our Support FAQ section. Here you will find comprehensive answers to frequently asked user support questions on a broad range of issues relating to the SLPS products.

Answers are provided by our product and support teams and this section is regularly updated to keep you informed.

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You can carry out full text searches of the FAQs by using the Search box at the top of each page. Search results will be ordered by relevance to your question.



Top 5 Recently Updated

  • Upgrading your SLP Services account

    I have a key for the Standard Edition. How do I upgrade my Basic account?

  • Manual Activation Code Snippets

    How do I enable Manual Activation in my application using Software Potential ?

  • How to manually activate a license?

    What are the steps in manually activating a license? What do I have to do as the software vendor and what does my customer have to do?

  • How to transfer/deactivate a Node Locked license and activate it on another machine.

    Our customer had our licensed application installed on a machine that has failed. They wish to install the licensed application on a replacement machine. How can we transfer the Node Locked (Machine Locked) license to the replacement machine without consuming another activation?

  • Deactivate a License?

    Using my "current" licensing software, users have the option to "deactivate" a machine bound license such that they can install it on another computer (copying the existing license would not work due to machine ID/fingerprint changes). When they deactivate the license (through the...

Top 5 Recently Added